FAQs

Frequently Asked Questions (FAQs)

Orders & Products

Q: How do I place an order?


A: Simply browse our collection, choose your items, select your size/variant, and click "Add to Cart." Once ready, head to the checkout page and follow the steps to complete your order.

Q: Can I modify or cancel my order after placing it?


A: We begin processing orders right away, so please contact us within 1 hour of placing your order for any changes or cancellations. After this time, we may not be able to make adjustments.

Q: Do you restock sold out items?


A: Yes, we do restock popular products regularly. You can sign up for restock notifications on the product page or follow us on social media for updates.

Shipping & Delivery

Q: Which countries do you ship to?
A: We currently ship to the following regions:

  • Asia: Japan, Singapore, Hong Kong, South Korea, India, Indonesia, Thailand

  • Africa: South Africa

  • Europe: UK, Germany, France, Spain, Italy, Netherlands, and more

Q: How long does delivery take?
A: Delivery times vary by location and shipping method:

  • Standard: 7–14 business days

  • Expedited: 3–7 business days

  • Express: 1–3 business days

Q: How do I track my order?

A: Once your order has shipped, we’ll send you a confirmation email with your tracking number and link to track it online.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 14 day return window for most items in new, unopened condition. Return shipping costs are the responsibility of the customer unless the item is defective.

Q: Can I exchange my item for a different size or color?
A: Yes! Exchanges are allowed if the item is in new condition and within 14 days of delivery. Please contact us first to confirm availability.

Payments & Security

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options available at checkout.

Q: Is my payment information secure?
A: Yes. We use SSL encryption and trusted payment processors to ensure your information is safe and secure at all times.

Product & Fit

Q: How do I know what size to order?
A: Each product page includes a sizing chart to help you choose the best fit. If you’re between sizes, we recommend sizing up for activewear comfort.

Q: Are your products suitable for intense workouts?
A: Absolutely. Our apparel and gear are designed for performance, comfort, and durability during all types of fitness activities—from lifting and running to yoga and HIIT.

Contact & Support

Q: How can I contact FM Fits?
A: You can reach us via:

  • Email: fm_001@yahoo.com

  • Live chat on our website (during business hours)

  • Social media (@FM_Fits on Instagram and Facebook)